Orders
After completion of an order, it is not possible to cancel it due to our automated ordering process.
For the same reason, it is not possible to make a subsequent change of details to your order, for example, adding/removing an item or making a subsequent change/correction to the delivery address. Should you need to make change, please contact us at [email protected]
Due to our automated ordering process, it is not possible to make a subsequent change to your order, for example, adding/removing an item or making a subsequent change/correction to the delivery address.
We’ve put together some helpful tips and technical requirements for you just in case you encounter a problem while surfing online or ordering:
- Interactive websites use cookies to provide users with a session and, for example, to save items put in a shopping cart.
- We recommend activating the use of cookies in your browser; or at least so-called ‘session cookies’ which will be automatically deleted from your computer after closing your browser window.
- We recommend activating JavaScript. JavaScript is not necessary for the general use of the shop. Certain functions (i.e. the purchase function), however, are only available with an active JavaScript.
- The Natura Jewelry e.K. online shop has been designed based on current web standards and can therefore be viewed on every current browser.
- We recommend using the latest generation of browser.
- In the case of problems, if necessary, clear the cache and delete cookies in your browser and restart it.
- We recommend deactivating ad blockers in order to use our website fully.
Should you nevertheless encounter technical problems, we ask you to carry out your order from another end device (e.g. laptop, tablet) and/or to email us at [email protected] – in the best case, with a screenshot of the error notification and information about your browser version.
Delivery
Delivery is carried out from Germany.
Orders will be sent within 14 days. If the production takes longer than expected, you will be informed by E-Mail.
In order to process your order, please note that the invoice address and delivery address must be located in the same country.
Unfortunately, we are unable to deliver to the following regions: Channel Islands (Jersey, Guernsey, Alderney, Sark and Herm)
After your order has been shipped, we will send you an email containing a link to track the status of your shipment (please also check your spam folder). Please contact us at [email protected] if delivery is delayed or if according to shipment tracking the package has been sent to a person you do not know.
If upon delivery, you determine that the package is damaged, please do not accept the package, so that the logistics partner can immediately initiate a damage report.
If it’s not possible to refuse delivery of the package, please contact us immediately after receiving the package either by email at [email protected]. Of course, we’ll gladly oversee reporting the damage to our logistics partner for you. In order for us to do this, however, we’ll require you to send us a picture of the damaged package.
Return & Exchange
All the products sold on this Website are custom-made items, personalized according to your order and and are produced upon receiving your order. Regrettably we could not accept any request of return or exchange. If you determine that the product is damaged upon receiving the package, please contact us.
Payment
You can pay safely, easily and quickly via PayPal. PayPal is selected as the default payment method at the end of the order process and you’ll be forwarded directly to PayPal.
Caring instructions
General Instruction
You can prolong the life of your jewelry by properly and regularly caring for it. There are some basic rules that you should follow in order for you to prolong the life of your precious and beautiful pieces of jewelry:
- If possible, rings and other pieces of jewelry should not be worn while carrying out home and garden work, exercising or bathing (salt or chlorine water).
- Jewelry should be removed before going to bed or taking a shower.
- Perfume or hairspray can cause the jewelry to become dull and decrease its shine. We recommend putting perfume, hairspray or other cosmetics on first before putting on your jewelry.
Special Instruction for Pearls
- Pearls should not come into contact with perfume, make-up or hairspray. Alcohol or other solvents can damage the surface of the pearls.
- Pearls should be kept separately from other jewellery, ideally in a cloth bag or wrapped in a soft cloth. That way you can prevent your synthetic pearls from being scratched.
- Pearls are also not suitable for cleaning in the jewellery bath.
Cleaning
Please make sure that stones, pearls and cold enamel are compatible with your cleaning methods.
- Soap, cream and make-up residues can be removed using an ultrasonic device. The ultrasonic device should not be filled with abrasive cleaning agents. It is best to use water with a little bit of neutral cleaning agent.
- Please use a jewelry cleaning cloth to polish slightly tarnished areas and remove dullness, bringing the jewelry back to its original shine. If the discoloration and dullness can't be removed with the jewelry cleaning cloth, we recommend using a jewelry bath solution.
- Please carefully follow the instructions of the cleaning product you purchased for use. Best results are achieved when the item is first dipped, dried thoroughly and finally rubbed and polished with the jewelry cleaning cloth.
- Oxidised pieces of jewelry should not be cleaned in the jewelry bath, if you don't want the oxidation (blackened) effect to be reomoved.
- The surface can, however, be polished with a cleaning cloth.
- Jewelry with imitated pearls, freshwater cultured pearls, lapis lazuli, coral, turquoise, mother-of-pearl, jasper, howlite or hematite are also not suitable for cleaning in the jewelry bath.
- Only the silver parts on leather wristbands, rubber straps or straps made of any other sort fabric may be cleaned using a silver cloth. Do not put leather wristbands and fabric straps in silver immersion baths or clean them using an ultrasonic device.
- Other commercial specialist silver or gold jewelry dipping baths may also be used. Please follow the instructions for use and, if in doubt, make sure that stones, pearls and cold enamel are compatible.