Information about your online shop order

Orders

Cancelling an order

After completion of an order, it is not possible to cancel it due to our automated ordering process.

For the same reason, it is not possible to make a subsequent change of details to your order, for example, adding/removing an item or making a subsequent change/correction to the delivery address. Should you need to make change, please contact us at [email protected]

Changing an order

Due to our automated ordering process, it is not possible to make a subsequent change to your order, for example, adding/removing an item or making a subsequent change/correction to the delivery address.

Tips and technical requirements

We’ve put together some helpful tips and technical requirements for you just in case you encounter a problem while surfing online or ordering:

  • Interactive websites use cookies to provide users with a session and, for example, to save items put in a shopping cart.
  • We recommend activating the use of cookies in your browser; or at least so-called ‘session cookies’ which will be automatically deleted from your computer after closing your browser window.
  • We recommend activating JavaScript. JavaScript is not necessary for the general use of the shop. Certain functions (i.e. the purchase function), however, are only available with an active JavaScript.
  • This website including the online shop has been designed based on current web standards and can therefore be viewed on every current browser.
  • We recommend using the latest generation of browser.
  • In the case of problems, if necessary, clear the cache and delete cookies in your browser and restart it.
  • We recommend deactivating ad blockers in order to use our website fully.

Should you nevertheless encounter technical problems, we ask you to carry out your order from another end device (e.g. laptop, tablet) and/or to email us at [email protected] – in the best case, with a screenshot of the error notification and information about your browser version.

Information about shipping and delivery

Delivery

Shipping Information

Delivery is carried out from Germany.

Orders are dispatched within the delivery time specified on the product page.  If the production takes longer than expected, you will be informed by E-Mail.

In order to process your order, please note that the invoice address and delivery address must be located in the same country.

Unfortunately, we are unable to deliver to the following regions: Channel Islands (Jersey, Guernsey, Alderney, Sark and Herm)

Shipment tracking

After your order has been shipped, we will send you an email containing a link to track the status of your shipment (please also check your spam folder). Please contact us at [email protected] if delivery is delayed or if according to shipment tracking the package has been sent to a person you do not know.

The package cannot be delivered
If your package cannot be delivered, it will be returned to us. You will receive a refund based on the value of your order with deduction of the paid shipping fee. Should you still wish to have the item, we ask you to contact us and provide the correct delivery address. If an order containing an engraved item cannot be delivered, you will be contacted by phone or email and asked to provide us with the correct delivery address or alternative delivery address, since engraved items cannot be returned.
The package is damaged and/or empty or incomplete

If upon delivery, you determine that the package is damaged, please do not accept the package, so that the logistics partner can immediately initiate a damage report.

If it’s not possible to refuse delivery of the package, please contact us immediately after receiving the package either by email at [email protected]. Of course, we’ll gladly oversee reporting the damage to our logistics partner for you. In order for us to do this, however, we’ll require you to send us a picture of the damaged package.

Information about return & exchange

Return & Exchange

All the products sold on this Website are custom-made items, personalized according to your order and and are produced upon receiving your order. Regrettably we could not accept any request of return or exchange. If you determine that the product is damaged upon receiving the package, please contact us.

Information about payment

Payment

You can pay safely, easily and quickly via PayPal. PayPal is selected as the default payment method at the end of the order process and you’ll be forwarded directly to PayPal.

Information about pearls

Pearls

How are pearls formed naturally in oysters and other mollusks?

Pearls form when an irritant, such as a grain of sand, gets inside the shell of a mollusk. The mollusk secretes layers of nacre, a combination of aragonite and conchiolin, around the irritant, gradually forming a pearl.

What are the differences between natural pearls and cultured pearls?

Natural pearls are formed without human intervention, while cultured pearls are created by inserting a tissue graft or bead into the mollusk to stimulate pearl formation. Cultured pearls are more common and accessible.

How can you tell if a pearl is real or fake?

Real pearls feel gritty when rubbed against your teeth due to their natural texture, while fake pearls feel smooth. Real pearls also have variations in shape and luster, whereas fake pearls are often uniform.

You can get only real pearls at our website with every pearl quality controlled.

What factors determine the value of a pearl?

The value of a pearl is determined by its size, shape, color, luster, surface quality, and nacre thickness. Larger, rounder, and more lustrous pearls with fewer surface blemishes are typically more valuable.

What are the different types of pearls (e.g., Akoya, Tahitian, South Sea)?
  • Akoya Pearls: Known for their high luster and classic white color.

  • Tahitian Pearls: Famous for their dark colors, including black, green, and blue.

  • South Sea Pearls: Large and known for their satin luster, usually in white or golden shades.

  • Freshwater Pearls: Found in a variety of shapes and colors, often more affordable.

How do environmental changes and pollution affect pearl formation?

Environmental changes and pollution can negatively impact the health of mollusks, leading to fewer and lower-quality pearls. Clean, unpolluted water is essential for producing high-quality pearls.

What are some myths and legends associated with pearls in different cultures?

In ancient Rome, pearls symbolized wealth and power, while in ancient China, they were believed to protect against fire and dragons. In Hindu mythology, pearls are associated with purity and love.

How are freshwater pearls different from saltwater pearls?

Freshwater pearls are typically smaller and less lustrous than saltwater pearls, but they come in a wider variety of shapes and colors. They are also often more affordable.

What is the history of pearl diving and harvesting?

Pearl diving has a long history, particularly in regions like the Persian Gulf, India, and Japan. Divers would risk their lives to retrieve oysters from the ocean floor before the advent of pearl farming.

How do pearls get their various colors, and what colors are the rarest?

The color of a pearl is influenced by the type of mollusk, the water in which it lives, and the presence of trace elements. Blue, green, and especially black pearls are among the rarest.

Information about pearl jewelry

Pearl Jewelry

What are the most popular styles of pearl jewelry?

Popular styles include pearl necklaces, earrings, bracelets, and rings. Chokers, opera-length necklaces, and stud earrings are especially timeless choices.

How do you choose the right type of pearls for different types of jewelry?

Consider the size, color, and luster of the pearls. Smaller pearls are great for earrings and rings, while larger pearls make a statement in necklaces and bracelets.

What are the latest trends in pearl jewelry design?

Modern trends include mixing pearls with other gemstones, using irregular-shaped pearls, and incorporating pearls in non-traditional settings like asymmetrical designs.

How can pearls be incorporated into modern jewelry pieces?

Pearls can be combined with metals like gold or silver, set with diamonds or colored gemstones, and designed in minimalist or bold styles to create contemporary pieces.

What is the history of pearl jewelry in different cultures?

Pearl jewelry has been prized for thousands of years, from ancient Egypt and Rome to the courts of Europe and the Mogul emperors of India. It has always symbolized wealth and sophistication.

How do you care for and clean pearl jewelry properly?

Clean pearls with a soft, damp cloth after wearing. Avoid exposing them to chemicals, perfumes, and excessive moisture. Store them in a soft pouch away from other jewelry to prevent scratching.

See Caring Instructions for more details.

What are the best occasions to wear pearl jewelry?

Pearls are versatile and can be worn for formal events, weddings, and even everyday wear. They add elegance to business attire and sophistication to casual outfits.

How do pearls compare to other gemstones in terms of durability and care?

Pearls are softer and more delicate than many gemstones, so they require gentle handling and regular maintenance to keep their luster.

What are some iconic pieces of pearl jewelry worn by famous individuals?

Notable pieces include the pearl choker worn by Princess Diana, the La Peregrina pearl owned by Elizabeth Taylor, and Jackie Kennedy's triple-strand pearl necklace.

How can you customize pearl jewelry to make it unique?

Customization options include choosing unique pearl shapes, colors, and sizes, combining pearls with other gemstones, and selecting personalized settings and designs.

All of our pearl products are unique and can be customized on your desire.

What are the best metals to pair with pearls in jewelry design?

Pearls pair beautifully with gold, silver, platinum, and rose gold. The choice of metal can enhance the pearl's color and overall aesthetic.

How can you style pearl jewelry with different outfits?

Pearls can be styled with classic evening wear, business attire, and casual outfits. Mix and match pearl pieces to create elegant and versatile looks.

What are the benefits of investing in pearl jewelry?

Pearl jewelry can be a timeless investment, often appreciating in value. It can also be passed down as a family heirloom, carrying sentimental value.

How do you repair and restore damaged pearl jewelry?

Consult a professional jeweler for repairs. Common issues include restringing necklaces, polishing pearls, and fixing settings to ensure the jewelry remains secure and beautiful.

Please contact us if you need to repair a product you have bought from us.

What are some sustainable and ethical practices in the pearl jewelry industry?

Sustainable practices include responsible pearl farming, ensuring fair wages for workers, and supporting environmentally friendly farming techniques.

How can you tell the quality of pearl jewelry just by looking at it?

High-quality pearl jewelry will have pearls with good luster, smooth surfaces, uniform shapes, and strong settings. Inspecting these features can help determine quality.

What are some innovative designs in contemporary pearl jewelry?

Innovative designs include combining pearls with unconventional materials like leather, creating geometric shapes, and using pearls in avant-garde fashion pieces.

How has the perception of pearl jewelry changed over time?

Once considered traditional and conservative, pearl jewelry is now seen as fashionable and versatile, suitable for both classic and modern styles.

What are the best sources for purchasing high-quality pearl jewelry?

Reputable jewelers, specialty pearl shops, and certified online retailers are good sources. Look for authenticity certificates and customer reviews when purchasing.

How can you pass down pearl jewelry as a family heirloom?

Ensure the jewelry is well-maintained and stored properly. Share the history and significance of the piece with family members to keep the tradition alive.

Information about care tips

Caring instructions

General Instruction

You can prolong the life of your jewelry by properly and regularly caring for it. There are some basic rules that you should follow in order for you to prolong the life of your precious and beautiful pieces of jewelry:

  • If possible, rings and other pieces of jewelry should not be worn while carrying out home and garden work, exercising or bathing (salt or chlorine water).
  • Jewelry should be removed before going to bed or taking a shower.
  • Perfume or hairspray can cause the jewelry to become dull and decrease its shine. We recommend putting perfume, hairspray or other cosmetics on first before putting on your jewelry.

Special Instruction for Pearls

  • Pearls should not come into contact with perfume, make-up or hairspray. Alcohol or other solvents can damage the surface of the pearls.
  • Pearls should be kept separately from other jewellery, ideally in a cloth bag or wrapped in a soft cloth. That way you can prevent your synthetic pearls from being scratched.
  • Pearls are also not suitable for cleaning in the jewellery bath.

Cleaning

Please make sure that stones, pearls and cold enamel are compatible with your cleaning methods.

  • Soap, cream and make-up residues can be removed using an ultrasonic device. The ultrasonic device should not be filled with abrasive cleaning agents. It is best to use water with a little bit of neutral cleaning agent.
  • Please use a jewelry cleaning cloth to polish slightly tarnished areas and remove dullness, bringing the jewelry back to its original shine. If the discoloration and dullness can't be removed with the jewelry cleaning cloth, we recommend using a jewelry bath solution.
  • Please carefully follow the instructions of the cleaning product you purchased for use. Best results are achieved when the item is first dipped, dried thoroughly and finally rubbed and polished with the jewelry cleaning cloth.
  • Oxidised pieces of jewelry should not be cleaned in the jewelry bath, if you don't want the oxidation (blackened) effect to be reomoved.
  • The surface can, however, be polished with a cleaning cloth.
  • Jewelry with imitated pearls, freshwater cultured pearls, lapis lazuli, coral, turquoise, mother-of-pearl, jasper, howlite or hematite are also not suitable for cleaning in the jewelry bath.
  • Only the silver parts on leather wristbands, rubber straps or straps made of any other sort fabric may be cleaned using a silver cloth. Do not put leather wristbands and fabric straps in silver immersion baths or clean them using an ultrasonic device.
  • Other commercial specialist silver or gold jewelry dipping baths may also be used. Please follow the instructions for use and, if in doubt, make sure that stones, pearls and cold enamel are compatible.