Scope, general

  1. The Natura Jewelry e.K. online shop is aimed exclusively at consumers. According to § 13 of the German Civil Code, a consumer is a natural person who concludes a legal transaction with a predominant objective that can be attributed neither to his/her commercial activities nor his/her work as a self-employed person. The following General Terms and Conditions apply to all purchase contracts between us, Natura Jewelry e.K., Cosimastrasse 121, D-81925 Munich, and you as a consumer concluded using the Natura Jewelry e.K. online shop.
  2. The present General Terms and Conditions apply to all purchase contracts concluded via the Natura Jewelry e.K. Online Shop between us, the Natura Jewelry e.K., Cosimastrasse 121, D-81925 Munich, Germany, and you in your capacity as consumer.
  3. In all cases, it is the version of the General Terms and Conditions available on the Websites, and hence the valid General Terms and Conditions, at the time of concluding the contract that is decisive.

Contract conclusion; reservations

  1. Upon concluding the order process by activating the “Purchase now” button, you bindingly declare your offer to purchase the goods selected by you (order); we will immediately confirm receipt of the order by e-mail using the e-mail address provided by you. The receipt confirmation is not a binding acceptance of the order; it can however be linked with an explicit acceptance declaration.
  2. We are entitled to accept the contract offer included in the order within three working days following receipt. We will accept the order by means of an e-mail confirmation or by dispatching the ordered goods. The purchase contract is only concluded by means of this acceptance. We are entitled to reject the order; for example, after checking your credit worthiness. In this case, we will inform you of the rejection in writing or by e-mail.
  3. We reserve the right to sell goods in common household quantities only.
  4. We sell while supplies last only.
  5. After concluding the entry and prior to the binding dispatch of the order by means of activating the “Purchase now” button, all the order details are displayed for you; here, you have the opportunity to correct entry errors.
  6. The contract text is saved by us and sent to you by e-mail along with these General Terms and Conditions following receipt of your order.

Prices, costs and payment terms

  1. The price given on the Natura Jewelry e.K. online shop at the time the order is placed is binding. The price includes the respectively valid VAT, insofar as this applies. No VAT is charged in non-EU countries. In this case, the customs and import duties are borne by us.
  2. A price offered within the context of special offers is exclusively limited to the special campaign. Special campaigns are always indicated as such.
  3. All prices include the statutory value-added tax. Please note that shipping costs might incur. Information about shipping costs can be found on the product detail pages, during the ordering process and in the service area.
  4. Generally, all payment methods displayed during the order process are available. You incur no additional costs for the use of the various payment methods. Please note any bank charges, which may incur for international transfers. The amount may vary depending on the respective bank.
  5. The invoice will be sent to the specified e-mail address immediately after order placement.
  6. Only PayPal is accepted at the Natura Jewelry e.K. online shop. During the ordering process, you will be transferred to the website of the online provider PayPal. For this purpose, you need to be registered and logged in at PayPal with your access data. You may pay by Visa and Mastercard through PayPal, if such payment method is available to you through PayPal.
  7. Please note that we reserve the right to exclude certain payment methods due to the result of a credit assessment.
  8. The right of the customer to offset counter-claims shall only exist if these counter-claims are uncontested or have been ascertained to be legally binding. You can only assert the right of retention if your counter-claim is based on the same contract relation.

Delivery, delivery time and shipping charges

  1. We ship within the EU, Norway and Switzerland. The billing and delivery address must be in the same country to enable us to process your order.
  2. You will be informed of the binding period within which we will dispatch the goods in the event of the acceptance of your order (delivery time) during the course of the ordering process. The delivery time begins on the working day following receipt of your order.
  3. If, for reasons for which you are responsible, the goods cannot be delivered, additional shipping charges will apply in the event of redelivery. In these cases, the shipping and return costs will be borne by you. In the case of a cancellation, Point 7 takes priority.

Reservation of proprietary rights; bonus products

  1. The delivered goods remain our property until full payment of the purchase price.
  2. You must handle the goods with care until transfer of ownership has taken place.
  3. Prior to transfer of ownership, you must neither pledge the goods nor assign them to third parties as collateral. You must inform us immediately in writing in the event of pledges, seizure or other third party dispositions.
  4. We reserve the right to reclaim bonus products granted without legal obligation in case preconditions for granting such bonus product should not or no longer be fulfilled.
  5. Precondition for granting a bonus product is that the purchase contract continues to exist in the amount of the minimum order value. If you return all or part of the goods, for example by exercising your right of cancellation, and consequently fall below the minimum order value, then you will, also retrospectively, no longer be granted a bonus product for that purchase. In such case please send the bonus product together with the return of goods back to us. Should you however wish to purchase the bonus product instead, please contact our Customer Service Department directly.

Liability for defects

The valid legal stipulations relating to the liability for defects apply.

Cancellation

All the products sold on the Natura Jewelry e.K. online shop are custom-made items, personalized according to your order and are produced upon receiving your order. Regrettably we could not accept any request of return or exchange. If you determine that the product is damaged upon receiving the package, please contact us at [email protected]

Applicable law

The law of the Federal Republic of Germany applies, with the exception of UN purchasing law, which expressively shall not apply. This choice of law applies only insofar as the protection provided is not withdrawn by compulsory provisions of the law of the country in which the consumer habitually resides.

Information on online dispute resolution

We are neither obligated to participate in a dispute-resolution procedure in front of a consumer arbitration board, nor are we willing to do so. Our e-mail for consumer complaints is: [email protected]

Last updated: 01/06/2023